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Student Charter

1. YOUR ENTITLEMENT
We believe in putting you, the student, first in everything we do. We aim to provide education of the highest quality in a caring, Christian environment.

Equal Opportunities
We are committed to equality of opportunity for all our students, regardless of race, class, belief, language, gender, sexual orientation, age, disability, previous educational attainment or particular circumstances.

You are entitled to:
• Learning and development opportunities suited to your individual needs, ambitions and achievements so far.
• Helpful guidance and support from Student Services and all other staff.
• Access to information, facilities, teaching rooms and learning resources.
• Representation of your views, through agreed procedures and groups.
• The benefits of membership of the National Union of Students.

Teaching and Learning

You are entitled to:
• Clear information about the courses you wish to study and their assessment requirements.
• A high quality learning experience, drawing on the skills and expertise of well-qualified staff.
• Opportunities for assessment and development of Key Skills in Communication, Application of Number and IT.
• Access learning support services and resources to enhance your studies.
• Formal and informal guidance on your progress, with regular setting of work, regular assessment and prompt return of work submitted.
• Access to a range of information technology facilities.
• Access to a range of appropriate additional support for people with specific learning difficulties/disabilities.
• Access to additional help to assist you in your academic studies.
• Access to sport and recreational opportunities.

Guidance and Support

You are entitled to:
• Confidentiality on personal matters, in accordance with requirements.
• Initial assessment and guidance which helps ensure you are placed on courses most suited to your prior experience and learning and to your future aims.
• The support of a Personal Tutor.
• Regular review of your overall progress (through the reporting process), so that targets for achievement and for the future can be set.
• Access to information about financial support including EMA, student support funds and childcare support.
• Access to counselling services, which are entirely confidential.
• Access to the services offered by the chaplaincy team.
• Careers and Higher Education guidance and help with applications and preparation for interview.
• Guidance on progressing from the College and a reference, if requested.
• Access to work experience and community work placements.

Environment/Health & Safety

You are entitled to:
• A safe, pleasant and appropriate learning environment.
• Access to College amenities, facilities, teaching rooms and learning resources.
• Access to a range of specialist facilities which we are able offer to people who have physical disabilities.
• A no-smoking environment.
• Appropriate Health and Safety information in accordance with current legislation.

If you have a serious concern about the delivery of your entitlement, you may wish to follow the complaints procedure, copies of which are available from the College office or on the College intranet.

2. YOUR RESPONSIBILITIES

In return, you - as a student - have responsibilities and obligations towards fellow students and members of staff.

Equal Opportunities
For all members of the College to enjoy equal opportunities, it is essential that all members of the College, individually, seek to promote equal opportunities.
This means you have a responsibility to:
• treat others on their own merits and respect their right to learn.
• respect and value the differences between individual members of our community.
• avoid discriminating against others in ways which may cause offence.

Learning Agreement

You have a responsibility to:
• Attend every session which results from your Learning Agreement, ie 100% attendance is the normal expectation for all courses.
• Notify your Personal Tutor and teachers in advance where absence is unavoidable.
• Telephone the College if you are ill and cannot attend.
• Be punctual to every class and bring everything you need.
• Apply yourself with total commitment to all of your courses.
• Submit all set work on time, meet coursework deadlines and, if absolutely necessary, negotiate an extended deadline in advance of that deadline.
• Avoid any form of plagiarism in coursework or exams.
• Be sensitive to the needs of others especially in class, the LRC and at exam times.
• Attend learning support sessions if it becomes evident that these should form an integral part of your programme of study.
• Abide by College examination procedures, including behaviour in examinations and payment of fees where chargeable.

Personal Conduct

You have a responsibility to:
• Show consideration and courtesy to all other members of the College and to visitors.
• Avoid behaviour, dress, actions or language which may cause offence.
• Avoid actions which may cause harm to others including any form of personal abuse.
• Avoid excessive displays of intimacy and affection in public places.
• Recognise that members of staff are ultimately in positions of authority to which you must defer.
• Avoid behaviour or condoning behaviour which could lead to criminal prosecution (including use of illegal substances or alcohol on site).


Environment/Health & Safety

You have a responsibility to:
• Treat all aspects of the College site and environment with care and respect, avoiding damage or abuse.
• Follow health & safety regulations strictly.
• Follow emergency evacuation procedures and treat all health and safety devices such as fire alarms, fire exits, etc. appropriately.
• Report any health and safety hazard to reception or a member of staff immediately.
• Refrain from smoking on site (except in designated areas).
• Drive safely, with due care and attention, within site speed limits and with consideration for others: park only in designated parking areas.
• Dispose of litter in the bins provided.
• Avoid damage to other people's property.
• Observe the LRC Code of Conduct.
• Ensure noise levels, particularly in the LRC and near examinations, do not disturb others.
• Recognise that the dining area is for all students and that excessive noise or behaviour, sitting or standing on tables and discarding litter, plates, cups, etc. are not acceptable.
• Follow College procedures with regard to computers and the network.

Any serious breach of your obligations under the Student Charter will lead to disciplinary action. The College reserves the right to contact parents/guardians of 16-18 year-old students.